Return Policy

Shop at JMCandles and Home with confidence!

Items returned with a receipt and within 30 days of the purchase date are eligible for a full refund in the form of original tender.
Items must be in their original packaging and in resalable condition.
Items without a sales receipt will be eligible for a store credit at the current selling price.

We cannot accept returns or exchanges on Clearance, As-Is or Final Sale merchandise.

Custom Orders: All special-order are non-cancelled, non-returnable and non-refundable with the exception of manufacturer defect.

Upon delivery, please carefully examine each piece in your order. If you wish to return any item for any reason please contact JMCandles and Home customer service
(716) 220-8075 within 3 days of your delivery. Delivery fee will not be refunded and a pick-up fee equal to the delivery fee will be assessed unless materials damaged, imperfect or defective.

Everything we ship is thoroughly inspected at several key points in our preparation and delivery process to make sure it's received in good condition. If the box or crate is damaged upon arrival it is your responsibility to note that on the bill of lading at time of delivery. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative at (716)220-8075 within 48 hours of the receipt of the product. We cannot be held responsible for damages claimed if not reported after that time.